Services

Rowville Library Covid-19 Update

Due to Victoria returning to stage 3 restrictions, Rowville Library is currently closed until further notice. 

Returns chute open 24/7 and their Home Delivery Service is back. 
 

What is Click for Home Delivery?

Click for Home Delivery is a postal service that allows you to keep on borrowing from the library under Stage 3 stay-at-home restrictions. A box of library items will be delivered to your address by courier. 

If you’re not a member and would like access to our services, join here

How do I get started?

From Monday July 13, you can place holds on items that you want, or ask the library to make a selection for you, by logging into your account on the catalogue, phoning your local branch or ringing 1300 737 277. 

You will need your library card number and PIN to place holds through the online catalogue. If you don’t know your PIN, reset it here.

When will my package arrive?

Depending on where you live, your parcel will be delivered by courier or Australia Post eParcel service. 

If your parcel is being delivered by courier we will email you the day before it will be delivered. If you already have a box you can place items out for return. 

Unfortunately the library can’t tell when your parcel will be delivered if it is coming via Australia Post. 


How do I return my items?

Please return your items when you are able. We are fine-free and any other fines are turned off. 

You may be able to return via the courier service if you get a further delivery.

The Library chute is open 24/7 but please adhere to government directives to stay at home unless fulfilling one of these four tasks:

  • Shopping for food and supplies
  • Care and caregiving
  • Exercise
  • Study and work

Please note: there may be a delay of 48 hours before the items are removed from your account.

What else do I need to know?

  • Staff are available to take your call between 9am-5pm on weekdays.
  • Practice good hand hygiene when handling any materials from the library.
  • If you, or anyone in your household, has been unwell please do not return library materials until fully recovered.
Full full details please visit www.yourlibrary.com.au